Policies & Procedures
Keegan's Policies & Procedures
REPAIR TAKE IN
Since many stone treatments such as lab grown, fracture filling, laser drilling and other clarity or color enhancements may be undetectable to the eye, it is the responsibility of the customer to notify Keegan’s Jewelers of these pre-existing conditions. Keegan’s Jewelers is not responsible for stones that may be damaged in setting, cleaning, or repair work due to these unknown conditions. Additionally, Keegan’s Jewelers does not guarantee invisible set diamond settings.
Note: A jeweler or designer of Keegan’s Jewelers may determine additional work is needed after further inspection. You may not be contacted before work is begun regarding any changes in the repair work or estimate.
TERMS & CONDITIONS of SALE EXCHANGE & RETURN POLICY
Items purchased from Keegan’s Jewelers may be returned within 30 days from the date of purchase. Any refunds on cash, check, or debit purchases will be given in the form of a check. Refunds on checks will be given after 10 business days. Credit card purchases will be returned to the credit card less than 3%, or a merchandise credit will be given in the amount of the total purchase price. On the date of purchase, a credit card sale is finalized at the end of the day and returns are subject to the 3% processing fee at the time.
Merchandise must be in original and unworn condition and accompanied by the original gift box and sleeve with all warranty cards and explanation booklets intact. There will be a charge for any unreturned gift boxes, sleeves, etc. Closeouts, estate pieces, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift certificates are not redeemable for cash. Returned checks will be assessed a $25.00 fee.
Special orders are not returnable, and no exchange or refund can be made. All special orders require a 50% nonrefundable deposit. A special order includes any jewelry, gemstone or gift item ordered at the client’s request.
Custom designed jewelry involves metal, gems, and labor furnished by Keegan’s Jewelers for a special client. As such, all custom jewelry is nonrefundable and requires a 50% nonrefundable deposit before the work begins. Every effort is made by Keegan’s Jewelers to accurately manufacture or produce the item(s) ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing or texturing, will gladly be made by Keegan’s Jewelers to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.
Keegan’s Jewelers offers interests free layaway with a minimum deposit of 20%. The balance of the layaway is to be paid in full within 6 months from the original purchase date. If the customer fails to pay off the balance at the end of the allotted time and fails to contact Keegan’s Jewelers to make arrangements, the item(s) will be returned to stock and a Keegan’s Jewelers In House Credit will be issued for the amount of the deposit plus any payment(s) made, less a restocking fee of 25% of any deposits made. Refunds on merchandise in layaway will be given within 7 days of the deposit date. Refunds subject to above Exchange & Return policy. After 7 days no refund will be given.
CLEANING & INSPECTION
We recommend you have your jewelry cleaned and inspected at least every 6 months. We will be happy to do this for you at no charge. Keegan’s is not responsible for loose or broken stones.