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Q: Do you do custom design work?
A: Yes, bring your ideas to us and we will work with you to design a piece of jewelry to your specifications. We can also help you with remounting your diamond or putting your gemstone into a new setting.
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Q: Does my jewelry leave the store for repair?
A: We have three jewelers on the premises, so your jewelry is safe and secure in the store while we work on the repair. This also insures the quickest turn around time for your repair, since it never leaves the store.
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Q: How long does a jewelry repair typically take?
A: For a typical repair the turn around time is generally a week. This includes ring sizing, chain repair, prong work, pearl stringing and other simple jewelry repairs. We will quote you an estimate for the repair and the approximate time it will take to be done. Estimates given for repairs are not always final prices
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Q: Do you restring pearls?
A: Yes, we do restring pearls. Pearl strands will stretch out after years of wear. It is recommended to have them restrung when there are gaps in between the knot and the pearl. We restring pearl strands on silk thread for durability. We can also restring beads on wire or monofilament.
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Q: Do you do watch repair?
A: Yes, we do watch repair on any make of watch. If your watch is no longer running, we will first check and replace the battery while you wait. If it is not the battery, we will do an overhaul on the watch, which typically takes about 2 weeks. We also replace crystals, watch bands, stems and crowns.
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Q: What are your store hours?
A: We are open Monday through Friday 9:30am to 5:30pm. Thursdays we are open till 6:30pm and Saturdays till 5:00pm. During the Christmas season we are open Sundays 12:00pm to 5:00pm.
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Q: What is your return policy?
A: You will receive a complete refund within 30 days when the return is accompanied with the receipt on cash, check or debit card purchase. If you pay by credit card, you may take a full refund in a merchandise credit or a credit card refund less 3%. Anything custom made or special ordered is non-returnable unless in writing.
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Q: Do you have layaway?
A: Yes we do have layaway. We ask for a deposit at the time you put a piece of jewelry on layaway and to make monthly payments at your convenience.
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Q: Do you buy jewelry?
A: Yes we do buy your unwanted gold and diamond jewelry. The gold is weighed and a price is determined for the scrap gold. Diamonds are looked at by the jeweler and a price is given after examination of the piece. You need to be 18 years or older and have a valid drivers license to sell your jewelry.
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Q: Do you do jewelry appraisals?
A: Yes we do written appraisals on your jewelry for insurance purposes. A single piece of jewelry can sometimes be appraised while you wait depending on how busy the jeweler is at that time. The cost for a written appraisal is $60 for the first piece of jewelry plus $15-$25 for each additional piece. The jeweler can also give you a verbal estimate of the value of your jewelry for no charge.
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